Both policies now sold.
I just wanted to say it was a perfect transaction with you and J.
I appreciate good service and you are one to be highly recommended.
Thank you for everything
Purely as a courtesy, to advise this process is now complete and we have received payment from DBF.
Thank you for the introduction and your assistance in making this a painless process.
Thank you for trying and I shall recommend you to anyone I know who is considering selling their endowment.
Just a note to say that the sale of the endowment went through successfully and payment was received. Thank you for your help and assistance during this transaction.
Thank you for all your help 10 out 10 service!
Just wanted to say a big thank you for everything you have done for us in selling our endowment policy.
And how quickly everything went through from contacting you and the sale to S-L and how quickly they dealt with the sale too.
And I would definitely recommend you to any family and friends who had a policy to sell.
Thank you once again.
Intended to get back to you and say thank you for the cheque etc and the easy process of cashing in my endowment using your company.
Would recommend to anyone else thinking of doing the same
I would like to thank you for your help and assistance in this matter. I have been very impressed with the professionalism, courtesy and customer service which I have experienced in my short time in dealing with you and your company. With so much ‘bad press’ in recent years surrounding financial institutions and lack of customer service, it is very heartening to discover that there are still some institutions who have people who are interested in their customers and in giving honest and impartial advice. Thank you once again for your help on this occasion.
Thanks for all your help… money received…
Many Thanks…Ill recommend you to my friends
Many thanks for your attention and communication via telephone on this matter.
My wife and I have decided to keep our endowment policy for the present, although we may review the situation again in the New Year.
Please pass my thanks to Mr N, who has been most helpful dealing with our enquiry.
Thanks and kind regards
Thank you for a very prompt and informative response.
It is an excellent reflection on your firm and the service you provide.
I will be recommending you.
MANY THANKS for the explanation…..really helpful……maybe we’ll need to call on our larger policies further down the line, and, if so, will certainly be in touch.
Thanks again for your speedy and careful attention; much appreciated.
All good wishes,
I now have the cheque from the Solicitors
Thanks very much for all your work on this, it’s been a pleasure dealing with you.
Every best wish
”Happy New Year N
The money appeared in my account at noon on Christmas Eve, just as the boiler was eventually fixed. Amazing how motivating £40k and a warm house can be!
Scottish Widows have returned the October and November premiums and I’m just waiting for the December instalment.
Thanks again for all your help. We got there in the end!
All the best,
Cheque received safely. Thank you for all your help and advice, I will not hesitate in recommending your service to any of my friends who are in similar circumstances.
”Dear Mr W
Received monies into bank this week, just want to thank you for making the transaction so smooth.
Mrs Carol S”
Just to let you know I have just received my cheque!! I am delighted, once again thanks for all you have done you have been extremely patient and a pleasure to deal with.
”Dear Trading Team
Just wanted to say thank you for your swift, detailed and very helpful response to my enquiry. Regretfully this time we’re unable to do business but I’ll certainly be recommending your company.
I got a cheque in the post this morning. Thank you very much for your help
the cheque arrived whilst I was at work and has been safely depositied in my account yahhooooo.
Thank you again
Best wishes Debbie”
the cheque was waiting for me this evening when I got in, which made a pleasant change from bills! Thank you again.
I am very impressed with your firms integrity…if you ever want a “testimonial” I would be happy to oblige.
Many thanks for a job professionally completed. I now have cheque for completion amount, plus I’ve had a cheque from the Pru for the additional month’s payment in June.
Finally, thanks for keeping me in touch with each stage of the process – I’d recommend ESP to anyone!
It’s all sorted now.
Many thanks for your help in selling our policy. I would not hesitate to recommend you.Best regards
Sorry to bother you and to take so long to send this but I just wanted to thank all concerned for their help in the recent sale of my Scottish Mutual policy.
I received the cheque approximately 2 weeks ago and was very pleased with how the whole process was handled.
Any enquiry I made of you was promptly and courteously answered and you made the whole process very easy.
Many thanks again and best wishes for the future.
”I would just like to say how satisfied I and my wife have been with the service provided by ESP. They recently sold one of our endowment policies and obtained a considerably higher value for it than we would have by simply surrendering it.
The whole transaction was carried out in a very straightforward and professional way, and I would have no hesitation in recommending them to anyone who may find themselves looking to do the same thing.
Ref the above, I wish to convey to you and your team our sincere thanks for the professional and efficient manner in which you dealt with the recent sale of our Standard Life Endowment Policy.
It was a credit to your team.
Thought it may be useful Customer feedback for ESP. Please pass on the contents of this E Mail to your team.
”I would like to offer my thanks for the efficient and prompt service I
received on selling my endowment policy (ESP ref ******). I have now received
a cheque for the agreed settlement figure from the market makers
I would have no hesitation in recommending your company to family and
Once again, many thanks.
Just a quick line to let you know that the cheque you recently forward me for my surrendered endowment has now cleared.
Thank you very much for completing the deal. You did what you said you would do and the process was painless from my end – couldn’t ask for any more.
Also like to comment that, on the 2 or 3 times I rang your office, the people answering the phone listened to my query and got an answer back to me in about half an hour. Very professional performance.
“Dear Mr W
A few months ago I was involved with ESP regarding two endowment policies you were helping me sell. Transactions were completed satisfactorily 2/3 months ago.
I write to give praise to all staff for the service I received I was kept well informed and was always received with politeness. All I encountered, were pleasant, extremely helpful and very efficient. Any queries I had that could not be answered immediately, the answer was always sought A.S.A.P.
It is a rarity to encounter such qualities in a company these days.
It was a pleasure doing business with you.
Mrs O P”
“Dear Ms R
Can I tell you how refreshing it is to deal with a professional at last. Thank you for replying so promptly, I will endeavour to return the completed form asap. Kindest regards,A.M.
PS Feel free to copy this to your superior and ensure that he/she knows it’s genuine!”
“Dear Ms R,
Thank you very much for your e-mail, and for the trouble you have taken.
We have, however, decided not to sell any of the policies for the time being.
I have been impressed by your service, and will have no hesitation in recommending you to clients who may need to surrender or sell their policies
“Dear B and co,
I would like to pass on my thanks for the call from your company this morning ref the incorrect payee from S…… who purchased my Standard Life policy via yourselves. And of course, my thanks for the sale of the remaining 2 policies which went through without a hitch. Seriously though, your service this morning reconfirmed my thoughts on the exceptional customer service from your company.
To let you know the cheque arrived on Saturday. I would like to thank you and everyone else involved in the sale of this policy for all your hard work and prompt correspondence.
All the best
Just a quick note to say thank you. I received the cheque for the sale of my Pearl policy today, and I would like to say how impressed we were with the speed and efficiency in the way the sale was conducted.
Thank you once again S. and V. N.”
Thank you very much for your reply and the information sent, it was very much appreciated.
Many thanks for fast response.
”B, sorry for the delay in getting back to you. Right now, we’re not going to proceed with the sale. However, if circumstances change, we’ll come back to ESP. Friendliest service and best offer. Thanks for your help. A. and D. L.”
Thank you for you messages both by fax and email. And thank you for the useful information and your open-ness. Yes, P P was the best offer by a long way and I have already faxed my acceptance of their offer after I received your fax. I wanted to give you the opportunity to supply quotes because of your bold statement that you’re rarely beaten. Anyway, I also wanted to say that I appreciate your efforts and honesty.
“I would just like to say how satisfied I and my wife have been with the service provided by ESP. They recently provided details for us to sell one of our endowment policies and obtain a considerably higher value for it than we would have by simply surrendering it. The whole transaction was carried out in a very straightforward and professional way, and I would have no hesitation in recommending them to anyone who may find themselves looking to do the same thing.
Mr W. Liverpool.”
“Hi there, Sorry to bother you and to take so long to send this but I just wanted to thank all concerned for their help in the recent sale of my Scottish Mutual policy. I received the cheque approximately 2 weeks ago and was very pleased with how the whole process was handled. Any enquiry I made of you was promptly and courteously answered and you made the whole process very easy. Many thanks again and best wishes for the future.
“Thank you very much for the excellent service you have given assisting me in selling my Prudential Policy. The whole process went very quickly (within the 4 weeks you said it might take) and extremely smoothly. I was also very pleased at your non-pushy attitude towards me. Other companies I’d contacted annoyed me by telephoning too often and tried very hard to make me sign with them – and they offered much less for the policy (Â£1000 difference!) I felt they were trying to rip me off. The price you found for me was the highest and your service was the highest. Thank you again, I am very happy, Many thanks.
“I would like to say that I have been very favourably impressed by the efficiency and effectiveness of your staff and organisation. The outcome of the sale was most satisfactory; all the more in that other companies could not offer any sort of bid in the same time scale. Internet dealing can be difficult when the “face to face” aspect is missing. Your company, however, has left me very content with the experience, thank you.
Mr & Mrs W”
“Right now, we’re not going to proceed with the sale. However, if circumstances change, we’ll come back to ESP. Friendliest service and best offer. Thanks for your help.
Mr & Mrs L”
“Just a quick line to let you know that the cheque for my sold endowment has now cleared. Thank you very much for your help with this. You did what you said you would do and the process was painless from my end – couldn’t ask for any more. Also like to comment that, on the 2 or 3 times I rang your office, the people answering the phone listened to my query and got an answer back to me in about half an hour. Very professional performance.
“I would like to offer my thanks for the efficient and prompt service I received on selling my endowment policy. I have now received a cheque for the agreed settlement figure from the market makers. I would have no hesitation in recommending your company to family and friends. Once again, many thanks.
Mrs C, Co. Antrim”
I hope you do not mind me contacting you by e-mail. I have recently banked a cheque as a result of the sale of my endowment and wanted to express my thanks for the service provided by your staff, particularly N. I was initially sceptical about selling my endowment, however N explained the process and was helpful throughout. I had to forward personal details and the documents were sent back within days. As it happens my last contact with ESP was to enquire when the cheque would be posted out by the market maker and I spoke to M, who was equally helpful. It makes a change to deal with a company where customer service matters. Please pass on my thanks to your staff.
Mr M. H”